We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly.
In the event of a dispute or complaint you may have against us you should contact us in the first instance to allow us to resolve or respond to your dispute or complaint. Please contact us on:
John Stow House
18 Bevis Marks
If your insurance policy has been placed via Lloyd’s you may wish to refer your complaints to Lloyd’s:
If you remain dissatisfied you may have the right to refer your complaints to the Financial Ombudsman Service. If you are a consumer (an individual acting outside your business trade or profession) or a micro enterprise (a business with a turnover of less than Euro 3M and less than 10 employees) you will be eligible to refer your dispute / complaint to the Financial Ombudsman Service. Information about the Financial Ombudsman Service can be found at www.financial –ombudsman.org.uk.
As an alternative if you are an individual acting in a personal capacity you can refer your complaint via the EU ODR (Online Dispute Resolution) platform which will redirect your complaint.